Returns & Exchanges


Returns are accepted within 14 days of delivery and exchanges up to 30 days. Items must be in their original condition, unworn, and with all tags attached. If you wish to make a return or exchange please contact customer@fairly-normal.com

Please note that returns may take up to 10 business days to be processed. Once your return has been received and approved, the refund will typically appear in your account within 5 business days, depending on your card provider.

All sale/off-season sales are final and cannot be returned

 

Please check your country's return handling fees - these will be deducted from the refund amount:

 

Exchange Fees:

 

All exchanges are free.

 

Return Fees:


European Union: Free

Portugal: Free

Spain: €5

United Kingdom: £20

North America: $25

Rest of the World: €30

    R.São Paulo 102 → everyday: 12pm to 8pm. Praça do Principe Real 26 → Mon. to Fri. 12am to 8pm; Sat. to Sun. 11am to 7pm